The Italian competition authority has launched a survey of low-cost airlines, Irish Ryanair and Hungarian Wizz Air, due to their new hand baggage policy.
Both companies recently changed the rules and allowed passengers to get very small luggage on the ship and pay for another. The airline regulator ordered last week to interrupt the new practice.
Investigations of the two companies were carried out as none of the Office's applications was satisfied. The investigation may lead to a fine of up to five million euros (129.4 million crowns) for each carrier.
Both companies have decided to release just one small bag that fits under the headquarters, which has criticized consumer protection organizations.
"Asking for more hand luggage, which is an essential element of the air transport contract, distorts the actual ticket price and makes it impossible to compare costs between carriers, which deceives consumers," the Office said last week.
Carrier measures allow for more frequent rotation of aircraft, provide additional revenue or fuel cost savings, which are important factors in the low cost business model of the airline.
The consumer association complaint was also received by the Competition Office in Spain.
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